Funny how you read reviews and some are fantastic, and some are horrible. I just completed a 15 month journey to build a new home on my lot with Morgan Taylor Homes in Scottsdale. I can’t give them 5 stars, although I would have liked to give them 4.5.
Overall, they did an excellent job. We built this house through the Pandemic and these brutal supply chain issues, and the build was completed as promised - 10 months from start of construction. We had one significant delay on windows, but other than that, MTH was able to procure all the components we needed as scheduled.
Positives - Overall terrific people that were fully invested in producing a top-quality home. Special thanks to VP of Construction (Greg), Area Superintendent (Shane), Superintendent (Troy) and Pam & Sarah in Design. When there were issues, and there were a few, these people rose to the occasion and made things happen. I feel like the quality of the “standard items” included in the home are excellent. Really nice cabinets, flooring and especially the shower glass. The design of the home and floor plan are excellent. We have had a couple of service requests after we moved in, and Warranty (Cody) has been very responsive and cooperative in getting any and all issues resolved.
Negatives - Communication. There is always room for improvement in how a business communicates with their customers, and MTH is no exception. I understand the disconnect between what is happening in the field and what the people in the office know. But, when you are building a new home, and the customer is not local or be able to check out the job-site in-person, it would be really nice to receive regular updates and pictures of the progress. There was an attempt by “customer service” to do that, but it was not satisfactory and needs drastic improvement.
The other disappointment was with Sales. The first Sales Rep I encountered was a disaster, and thankfully I was able to have him removed from my project. The replacement was disinterested and not at all helpful. MTH pretty much takes the salesperson out of the loop once the house is started, which is probably a good thing. I was thankful to have Sales Manager (Steve) and Architectural Manager (Morgan) helping us through the early stages of design and construction, who both unfortunately left the company half-way through my build.
In summary, so far we are very pleased with our new home. I feel like MTH has ridden the wave of home building business to maybe grow a little faster than they are equipped to handle, but that is probably a good problem for them to have. Considering the supply chain and labor issues created by the Pandemic, MTH gets extra kudos for having a terrific group of sub-contractors. There are a couple of them that need to be replaced, but that is expected. All in all, a job well done.